FAQs

Returns & Refunds

What is your return window? Return requests must be submitted within 30 days of delivery.

Are returns free? Yes! At themawers.com, all approved returns and exchanges are 100% FREE. We provide a prepaid return label with no shipping or restocking fees.

When will I receive my refund? Refunds are processed efficiently according to the following timeline:

Item received & inspected: 2–3 business days.
Refund initiated: Same day after inspection approval.
Bank processing: 1–2 business days.
Total estimated time: Up to 5 business days. Refunds are issued in full to your original payment method.

What items are not eligible for return? Items cannot be returned if they are:

Worn, used, washed, or damaged after delivery.
Missing original packaging or tags.
Marked as Final Sale or customized items.

How do I request a return? Simply email our support team at support@themawers.com with your order number, the item(s) you wish to return, and the reason for the return.

Cancellations & Order Changes

When can I cancel an order? Orders may be canceled before processing begins (typically within 12 hours of placement). Once fulfillment starts, we are unable to cancel the order.

What if I entered the wrong shipping address? Please contact us immediately. If processing has not started, we can update the address for you. Once the order is in the fulfillment stage, changes can no longer be made.

Payments

What payment methods do you accept? We accept a wide range of secure payment options:

Credit/Debit: Visa, MasterCard, American Express, Discover, JCB, Diners Club.
Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.

Which payment methods are NOT accepted? We do not accept Cash on Delivery (COD), personal checks, money orders, direct bank transfers, or cryptocurrency.

Is my payment secure? Absolutely. We utilize SSL encryption and PCI-compliant processors to ensure your data is protected. We never store your full credit card details.

Privacy & Account Security

How is my personal information used? Your data is strictly used to process orders, prevent fraudulent activity, and improve your shopping experience. We never sell customer data to third parties.

Do you share my information? Only with trusted partners essential to our operations, such as payment processors and shipping carriers.

Products

Are product colors accurate? We strive for the highest color accuracy; however, colors may vary slightly due to individual screen settings and studio lighting.

Do you restock items? Restocking depends on seasonal availability. We recommend checking the website regularly or signing up for our newsletter for updates on popular collections.

Intellectual Property

Can I use your images, logos, or designs? No. All content on themawers.com is protected by our Intellectual Property Policy. Unauthorized use, reproduction, or distribution is strictly prohibited.