Refund & Return Policy

At themawers.com, we want you to be completely satisfied with your purchase. Our goal is to provide a simple, transparent, and worry-free return process for all our customers.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

Return Window: Requests must be submitted within 30 days of delivery.
Item Condition: Items must be unused, unworn, unwashed, and returned in original packaging with all tags attached.
Proof of Purchase: A valid order number or receipt is required.
Eligible Products: Applies to all apparel and accessories purchased directly from themawers.com.

Returns may be declined if items show signs of wear, damage, odor, stains, or misuse after delivery.

2. Non-Returnable Items

Certain items are not eligible for return:

Clearance / Final Sale Items: Permanently discounted and non-refundable.
Gift Cards: Not refundable or exchangeable.
Custom or Personalized Items: Items made specifically for you (unless defective).
Items Damaged After Delivery: Damage not related to manufacturing or fulfillment.

3. Return Shipping Costs (100% FREE)

We believe returns should be effortless. All approved returns, refunds, and exchanges are 100% FREE.

No shipping fees for returning the item.
No restocking fees or hidden charges.
Exchanges: Free return shipping plus free reshipment of the new item.

This applies to all cases: change of mind, wrong size, defective items, or incorrect orders.

4. How to Request a Return

To start a return, contact our support team:

Email: support@themawers.com
Information to include: Order number, item(s) you wish to return, and the reason for the return.

Within 24 hours, our team will provide:

Return approval.
A prepaid return label.
Clear packing and shipping instructions.

5. Refund Policy (Up to 5 Business Days)

Refunds are issued after returned items pass inspection at our facility.

Total estimated refund time: Up to 5 business days from the moment we receive the item.
Original Payment: Refunds are issued to the original payment method only.
Full Refunds: All refunds are full refunds—no deductions apply.

6. Exchanges

You may request an exchange for a different size, color, or item, subject to stock availability.

Items must be in original condition.
We provide a prepaid label for the return and ship the replacement at no extra cost.

7. Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect item.

We will provide a free replacement or a full refund immediately upon verification.
Photo evidence may be requested to speed up the resolution.

8. Customer Responsibilities

Customers are responsible for:

Ensuring the shipping address is accurate at checkout.
Shipping the approved return back within 14 days of receiving the return label.
Ensuring returned items meet the required condition standards.